Data protection policy
Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
Access data and hosting
You can visit our website without providing any personal information. Each time you visit a website, the web server automatically saves a so-called server log file, which your browser automatically transmits to us.
- Browser type/Browser version
- operating system used
- referrer URL
- Host name of the accessing computer
- Time of the server request
These data cannot be assigned to specific persons. A combination of this data with other data sources is not made. We reserve the right to check these data subsequently if we become aware of concrete indications of an illegal use.
These access data are evaluated exclusively for the purpose of ensuring error-free operation of the site and improving our services. According to GDPR (German: Art. 6 Abs. 1 S. 1 lit. f DSGVO), this serves to safeguard our primarily legitimate interests in a scope of balancing interests for a correct presentation of our offer. All access data will be deleted no later than seven days after you visiting our site.
Third-party hosting services
As part of processing on our behalf, a third party provider performs the hosting and presentation services for us. This serves to protect our primarily legitimate interests in a scope of balancing interests for a correct presentation of our offer. All data collected based on the use of our website or you give us in the forms that are embedded and provided for this purpose in the online shop as described below are processed on its servers. Processing on other servers only takes place in the extent described here.
This service provider is located within a country of the European Union or the European Economic Area.
Data collection and use for sales contract processing and creating a customer account
Our service provider guarantees that all data entries during the order process in our shop are made via encrypted pages (SSL encryption), so that your data is protected during the entry.
You can only access your customer account on our website after entering your personal password. You are strongly advised to keep your access information confidential.
We collect personal data you voluntarily share with us when placing an order, contacting us (e.g. via contact form or e-mail) or creating a customer account. Required information is marked as such, because in these cases we either need the data for processing orders, contacting you or creating a customer account, and you cannot complete the order and/or account opening or contact us without providing us with this information. Which data is collected can be seen from each form you have to fill in. We use the data provided by you in accordance with GDPR (German: Art. 6 Abs. 1 S. 1 lit. b DSGVO) for processing your orders and other requests. After finishing the process of your order or deleting your customer account, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be accomplished either by contacting us via the contact given below or via a function provided for this purpose in the customer account.
In order to fulfil the terms of GDPR (German: Art. 6 Abs. 1 S. 1 lit. b DSGVO) for the processing of contracts, we pass on your data to the commissioned shipping company, as far as it is necessary for the delivery of your order. Depending on which payment service provider you choose for your order, we pass on the data collected concerning your payment for processing the payment to the particular financial institution and, if applicable, to any payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you have to log in to your payment service provider with your access data during the order process. Then the data protection policy of the respective payment service provider applies.
Data transfer to shipping service providers
Your personal data will be treated absolutely confidentially and will only be passed on to our shipping service provider DHL / Deutsche Post for the purpose of order execution. If you have given us your consent to this during or after your order, we will pass on your email address and phone number to the shipping service provider pursuant to GDPR (German: Art. 6 Abs. 1 S. 1 lit. a DSGVO), so that the latter can contact you before delivery for the purpose of notification or coordination of delivery.
The consent can be revoked at any time by contacting us via the contact given below. After revocation, we will delete your data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
Responsible authority within the meaning of Section 13(1) TMG (German Telemedia Act)
Responsible party in terms of the data protection law is:
Kaufbeurer Str. 12
Phone: +49 8241 5078615
Email advertising and newsletter subscription
If you register for our newsletter, we use the data required for this or data you provided separately in order to send you our email newsletter on a regular basis in accordance with GDPR (German: Art. 6 Abs. 1 S. 1 lit. a DSGVO) due to your consent.
You can unsubscribe from the newsletter at any time either either by contacting us via the contact given above or via a link that is provided for this purpose in the newsletter. After you unsubscribe, we will delete your email address, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
Dealing with comments and contributions
If you leave a post or comment on this website, your IP address will be used for
Address saved. This takes place on the basis of our legitimate interests within the meaning of Art. 6 Para.
1 lit. f. DSGVO and serves the security of us as a website operator: Because should your
comment violates applicable law, we may be prosecuted for it, which is why
we have an interest in the identity of the commentator or contributor.
Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain any viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your mobile device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.
Our pages include plugins from the social networking site Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our site. An overview of the Facebook plugins can be found here:
If you do not want Facebook to associate visiting our pages with your Facebook account, please log out of your Facebook account.
This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. Cookies are text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookies about your use of this website is generally transferred to a Google server in the USA and stored there.
If you enable IP anonymization on this website, your Google IP address will be truncated within member states of the European Union or other signatory states belonging to the European Economic Area (EEA). Only in exceptional cases the full IP address is transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services associated with website and internet use. The IP address transmitted by your browser within the context of Google Analytics will not be merged with other Google data.
You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set that prevents your data from being collected when you visit this website in the future: disable Google Analytics.
Our pages use functions of Google +1, provider is Google Inc. of 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Collection and sharing of information: Use the Google +1 button to publish information worldwide. The Google +1 button provides you and other users with personalized content from Google and our partners. Google stores both, the information that you have provided for a +1 content and information about the page you have viewed by clicking +1. Your +1 can be displayed in Google Services in the context of your profile name and photo, such as search results or your Google profile, or elsewhere on websites and ads on the Internet.
Google records information about your +1 activities to improve Google services for you and others. To use the Google +1 button, you need a public Google profile that is visible worldwide and must contain at least the name selected for the profile. This name is used in all Google services. In some cases, this name can also replace another name that you used to share content through your Google Account. The identity of your Google profile may be displayed to users who know your email address or have other identifying information from you.
The Instagram service functions are integrated on our pages. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link the contents of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate visiting our pages with your user account. We would like to point out that, as the operator of this webpage, we are not aware of the content of the transmitted data and their use by Instagram.
Our website is using plugins from the platform YouTube, conducted by Google. The website YouTube is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our sites equipped with a YouTube plugin, you will be connected to YouTube’s servers. The YouTube server will receive information about which of our pages you have visited.
When you are logged in to your YouTube account, you allow YouTube to assign your browsing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
On our website we use social plugins of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you are on a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transfers protocol data to the Pinterest server in the USA. This data may contain your IP address, the web address of the visited pages, which also contain functions of Pinterest, browser type and settings, date and time of the request, how you use Pinterest and cookies.
Information, deletion, blocking
You have the right to information about your stored personal data, their origin and recipients, and the purpose of the processing as well as a right to correction, blocking or deletion of this data at any time. You can always contact us via the contact given in the legal notice if you have any further questions on the subject of personal data.
As a person concerned, you have the following rights:
- according to Section 15 GDPR (German: DSGVO) the right to request information about your personal data processed by us to the extent described therein;
- according to Section 16 GDPR (German: DSGVO) the right to demand the correction of incorrect data ord add/complete data stored by us immediately;
- according to Section 17 GDPR (German: DSGVO) the right to request the deletion of your personal data stored by us, unless further processing is necessary
- to practice the right of freedom of expression and information;
- for the fulfilment of a legal obligation;
- for reasons of public interest or
- for asserting, practicing or defending legal claims
- according to Section 18 GDPR (German: DSGVO) the right to request a restriction of the processing of your personal data, insofar as
- the correctness of the data is denied by you;
- the processing is unlawful, but you refuse to delete it;
- we no longer need the data, but you do need it to assert, practice or defend legal claims or
- you have lodged an objection to the processing pursuant to Section 21 GDPR (German: DSGVO);
- according to Section 20 GDPR (German: DSGVO) has the right to receive the personal data you have provided in a structured, usual and machine-parsable format or to request its transfer to another person responsible;
- according to Section 77 GDPR (German: DSGVO) the right to complain to a supervisory authority. Therefore as a general rule, you can contact the controlling authority at your place of residence or workplace or the controlling authority of the location of our company headquarters.
Right of withdrawal and right to return
You can revoke the purchase of the goods within one month without giving any reasons or simply by returning the goods. The period begins with receipt of the goods and this instruction. In order to preserve cancellation period, it is enough to dispatch the withdrawal or the goods in time. The revocation or return of the goods must be addressed to:
Kaufbeurer Str. 12
Phone: +49 8241-5078615
The legal Distance Selling Act applies. You can also exchange or return whole wool balls (except for special orders, reduced prices and special offers). You always have to provide postal returns of goods with full postage. The goods must be properly packed and returned undamaged. Wrong packaging or improper transport could result in (additional) damage. These would then be at your expense! If you withdraw from the sales contract, Strickstudio Knoller will maximum reimburse the purchase price already paid by returning the goods. Return shipping costs have to be paid by the customer. If goods are delivered to you wrongly through our fault, the return costs will be refunded to you in full.
For custom-made garments, a right of withdrawal of the order shall apply until notification of the start of knitting. Furthermore, there is no right of return for clothing made to measure because they are worked individually according to the customer’s wishes!
Revocation and return of activated download files:
Revocation and/or return of already released download files is not possible.