Right of rescission

You can revoke the purchase of the goods within 14 days without giving any reasons or simply by returning the goods. The period begins with receipt of the goods and this instruction. In order to preserve cancellation period, it is enough to dispatch the withdrawal or the goods in time. The revocation or return of the goods must be addressed to:

Postal:
Strickstudio
Christine Knoller
Kaufbeurer Str. 16 / Hall 2
86807 Buchloe
Germany

Phone: +49 8241-5078615
Email: info@christine-knoller.de

The legal Distance Selling Act applies. You can also exchange or return whole wool balls (except for special orders, reduced prices and special offers). You always have to provide postal returns of goods with full postage. The goods must be properly packed and returned undamaged. Wrong packaging or improper transport could result in (additional) damage. These would then be at your expense! If you withdraw from the sales contract, Strickstudio Knoller will maximum reimburse the purchase price already paid by returning the goods. Return shipping costs have to be paid by the customer. If goods are delivered to you wrongly through our fault, the return costs will be refunded to you in full.

For custom-made garments, a right of withdrawal of the order shall apply until notification of the start of knitting. Furthermore, there is no right of return for clothing made to measure because they are worked individually according to the customer's wishes!

Revocation and return of activated download files:
Revocation and/or return of already released download files is not possible.